«Summary.
Researchers set out to answer the following question: How do demands and the amount of support received at work or at home affect the amount of support a person gives to their spouse or co-workers, and how does this in turn, affect the relationship of their larger family or team? Through two separate studies, they found a consistent pattern whereby men seem to reduce emotional support when demands in another role become too heavy. Women, on the other hand, provide emotional support regardless of their demands in another role, and they also “pass on” the support they receive in one role by giving more emotional support in another role, thereby boosting relationships. While spouses and co-workers do not always effectively support each other, and there is a substantial gender divide to bridge, men and women also expressed one remarkably similar need: to be heard by their spouse or co-workers. Active listening, then, is the first step forward — to not only make people feel supported when they vulnerably share the ups and downs of their lives, but also to bring couples and work teams closer together».
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